FREQUENTLY ASKED QUESTIONS
What is Welland Stadium's bag policy?
We want your entrance to Welland Stadium to be as smooth as possible. While we don't have a size limitation, we ask that you bring in only small purses/fanny packs. Exceptions include medical & diaper bags.
What are the Welland Jackfish Office Hours?
Monday: 10:00 am - 5:00 pm
Tuesday: 10:00 am - 5:00 pm
Wednesday: 10:00 am - 5:00 pm
Thursday: 10:00 am - 5:00 pm
Friday: 10:00 am - 5:00 pm
Saturday - Sunday: CLOSED
What happens in the event of a rainout?
We do all we can to play each home game. Just because it's raining at 9:00 a.m. doesn't mean that night's game won't be played. Once rain is in the forecast we immediately put our tarp on the field, keeping our infield dry.
We realize fans travel from all over Ontario. Unfortunately, we can't predict what the weather is going to do a few hours in advance of game time. If you are traveling from a lengthy distance use your best judgment on whether you want to make the drive or not. Stay up to date on our social media -- Facebook (WellandJackfish) and Twitter (@WellandJackfish).
Jackfish Rainout Policy 2025: NO REFUNDS ARE ALLOWED
If a game is rained out prior to the conclusion of the 5th inning, all tickets for reserved seats can be redeemed at the Empire Communities Box Office at Welland Stadium for any other game remaining in the 2025 regular season.
If a game is rained out prior to the gates opening, all tickets can be redeemed at the Empire Communities Box Office at Welland Stadium for any game remaining in the 2025 regular season, based on availability.
If the game is shortened due to rain but has been played beyond the required five (5) innings to make it a complete game, all tickets will be considered used and will have no value at the Empire Communities Box Office at Welland Stadium.
How do I order tickets?
Jackfish single-game tickets will go on sale on March 31, 2025, at 9:00 am. If you are interested in group packages please call the Jackfish office at 905-735-9834 or email info@wellandjackfish.com.
What types of Seating is available at Welland Stadium?
The Welland Jackfish offer several seating and group options at the ballpark. Whether it’s a company outing of 500 people or a family of four we have the perfect seat options for you. For larger groups of 10 or more, contact the Empire Communities Box Office at Welland Stadium at 905-735-9834 or info@wellandjackfish.com. Single-game tickets for the Jackfish will go on sale on March 31, 2025, at 9:00 am.
When can I pick up my Will Call tickets?
Tickets left at will call for any event during the summer can be picked up anytime during the standard Empire Communities Box Office at Welland Stadium hours. For large orders, please call ahead and we’ll have your tickets pre-printed for you when you arrive.
Does my child need a ticket, too?
Little Jackfish three (3) and under get in for free! Grass berm seating is $5 for any child ages 10 and younger.
What time can I get into the stadium?
The gates open up 60 minutes prior to the scheduled game time.
What are the Parking Rules and Regulations?
The main parking lot at Welland Stadium is open all day long prior to a game. There is no fee to park in the lot.
How do I redeem a Jackfish voucher?
Ticket vouchers for a Jackfish game must be redeemed at the Empire Communities Box Office at Welland Stadium. It is NOT an actual ticket and can be redeemed for the game of your choice, based on availability.
What canNOT be brought into the stadium?
- Coolers
- Large Radios
- Roller skates
- Rollerblades
- Skateboards
- Alcoholic Beverages
- Unsealed Beverages
What level of baseball is the Welland Jackfish?
The Welland Jackfish are one of eight members of the Intercounty Baseball League (IBL). The Intercounty Baseball League is an elite summer baseball league that provides a place for the best local players in Ontario to spend their summers and display their talents. Many players hold professional baseball experience including MLB, and MiLB or current NCAA Division I playing experience. They play 36 games, playing with wood bats, and traveling around Ontario on charter buses.
What is the RF & LF Berm?
The RF and LF Berms are our general admission lawn seating areas, on the right field and left field sides. There are no assigned seats in the berm, it is first come first serve, so make sure to arrive early if you want the best spot. Make sure to bring your own chair!
What can I bring to the berm?
You are welcome to bring camp chairs and blankets to sit on. Pop-up tents, beach shelters, or tents, are not permitted.
Are tickets available day-of-game?
Typically, yes. You can get tickets in advance at wellandjackfish.com/tix, or at the box office.
No Chairs in the concourse
Unfortunately, due to our already tight concourse, chairs are a safety hazard and are not permitted to be set up in the concourse.
Discounts
The Welland Jackfish does not have a senior/student discount. The ticket prices at Welland Stadium are set at the best possible value for all ages.
Welland Stadium Re-Entry Policy
Hand stamps are required for re-entry during any game.
Game Action Policy
Please wait until a break in the game action to return to your seat. We want to ensure all FINatics have a chance to see the show!
ADDITIONAL TICKET QUESTIONS?
Contact the Empire Communities Box Office at Welland Stadium at 905-735-9834 or info@wellandjackfish.com