FREQUENTLY ASKED QUESTIONS
What are the Welland Jackfish Office Hours?
Off-Season Hours (September - April)
Monday: 9:00 am - 4:00 pm
Tuesday: 9:00 am - 4:00 pm
Wednesday: 9:00 am - 4:00 pm
Thursday: 9:00 am - 4:00 pm
Friday - Sunday: CLOSED
During the season (May – August) our office hours will be:
Monday: 9:00 am - 4:00 pm
Tuesday: 9:00 am - 4:00 pm
Wednesday: 9:00 am - 4:00 pm
Thursday: 9:00 am - 4:00 pm
Friday: 9:00 am - 4:00 pm
Saturday and Sunday: CLOSED
What happens in the event of a rainout?
In the event of bad weather, the best place to find out if the game has been cancelled or postponed is our website at www.wellandjackfish.com or the Jackfish social media sites. If we need to cancel a game, we’ll immediately put a story on the website describing any details of when the game will be rescheduled and how to redeem your tickets. We will also update the office voicemail message to explain the weather and its effects on the game.
Jackfish Rainout Policy 2023: NO REFUNDS ARE ALLOWED
If a game is rained out prior to the conclusion of the 5th inning, all tickets for reserved seats can be redeemed at the Jackfish Ticket Office for any other game remaining in the 2023 regular season.
If a game is rained out prior to the gates opening, all tickets can be redeemed at the Jackfish Ticket Office for any game remaining in the 2023 regular season, based on availability.
If the game is shortened due to rain but has been played beyond the required five (5) innings to make it a complete game, all tickets will be considered used and will have no value at the Jackfish Ticket Office.
How do I order tickets?
Jackfish single-game tickets will go on sale on April 21, 2023, at 9:00 am. If you are interested in group packages please call the Jackfish office at 905-735-9834 or email info@wellandjackfish.com.
What types of Seating is available at Welland Stadium?
The Welland Jackfish offer several seating and group options at the ballpark. Whether it’s a company outing of 500 people or a family of four we have the perfect seat options for you. For larger groups of 10 or more, contact the Jackfish Ticket Office at 905-735-9834 or info@wellandjackfish.com. Single-game tickets for the Jackfish will go on sale on April 21, 2023, at 9:00 am.
When can I pick up my Will Call tickets?
Tickets left at will call for any event during the summer can be picked up anytime during the standard Jackfish Ticket Office hours. For large orders, please call ahead and we’ll have your tickets pre-printed for you when you arrive.
Does my child need a ticket, too?
Every child age 4 to 10 years of age require a ticket unless they do not require their own seat. Grass berm seating is FREE for any child ages 10 and younger.
What time can I get into the stadium?
The gates open up 60 minutes prior to the scheduled game time.
What are the Parking Rules and Regulations?
The main parking lot at Welland Stadium is open all day long prior to a game. There is no fee to park in the lot.
How do I redeem a Jackfish voucher?
Ticket vouchers for a Jackfish game must be redeemed at the Jackfish Ticket Office. It is NOT an actual ticket and can be redeemed for the game of your choice, based on availability.
What can be brought into the stadium?
No food or beverages can be brought into the ballpark. The exception will be made for one bottle of water per person. Other items NOT allowed in the ballpark are:
- Coolers
- Large Radios
- Roller skates
- Rollerblades
- Skateboards
How do I get announcements read during games?
Personal announcements for birthdays, anniversaries etc. will be read every night during the 7th inning. Visit the Welland Jackfish Fan Services Booth located in the main entrance during the game and put your announcement down on the list before the 5th inning and make sure to listen during the 7th inning.
What level of baseball is the Welland Jackfish?
The Welland Jackfish are one of eight members of the Intercounty Baseball League (IBL). The Intercounty Baseball League is an elite summer baseball league that provides a place for the best local players in Ontario to spend their summers and display their talents. Many players hold professional baseball experience including MLB, and MiLB or current NCAA Division I playing experience. They play 36 games, playing with wood bats, and traveling around Ontario on charter buses.
ADDITIONAL TICKET QUESTIONS?
Contact the Jackfish Ticket Office at 905-735-9834 or info@wellandjackfish.com
