Manager, Ticket Operations and First Impressions

Manager, Ticket Operations and First Impressions

Manager, Ticketing & First Impressions

Welland Jackfish Baseball Club

Position Type: Full-Time, Seasonal
Start Date: January 2027
Location: Welland Stadium – 90 Quaker Road, Welland, Ontario
Reports To: President or designate

Position Overview

The Welland Jackfish are seeking an energetic, organized and customer-focused Ticketing Manager to oversee the Club’s ticketing operations and help deliver an exceptional experience for Jackfish fans.

Beginning in January 2027, the Ticketing Manager will play an important role in preparing for the upcoming Jackfish season, including season membership sales and service, ticket package sales, group sales, ticketing system setup and customer outreach.

Throughout the season, the Ticketing Manager will be responsible for managing ticket sales and service, season memberships, group sales, ticketing accounts and game-day box office operations. This position will serve as a primary point of contact for fans and ticket buyers and will play an important role in driving ticket revenue, retaining season members and ensuring every interaction with the Jackfish reflects the Club’s commitment to outstanding customer service.

The position requires approximately 30-40 hours per week, with evenings, weekends, holidays and game days required based on the Club’s schedule and operational needs.

Key Responsibilities

  • Manage the day-to-day operation of the Jackfish ticketing system, including ticket creation, account management, exchanges, transfers, complimentary tickets and troubleshooting.

  • Sell and service season memberships, flex plans, group tickets, hospitality products and single-game tickets.

  • Develop relationships with current and prospective season members and ticket buyers through phone, email and in-person communication.

  • Assist with season membership renewals, retention campaigns and new membership sales.

  • Proactively generate new ticket sales opportunities through outbound calls, emails, community outreach and lead follow-up.

  • Manage group sales inquiries and work with organizations, businesses, sports teams, schools and community groups to coordinate outings at Welland Stadium.

  • Provide timely and professional customer service to fans regarding ticket purchases, account questions, seating, exchanges and other ticket-related matters.

  • Maintain accurate customer records and ticketing data.

  • Monitor ticket inventory and seating availability for all Jackfish home games.

  • Prepare regular ticket sales reports, including attendance, revenue, season memberships, group sales and other key performance indicators.

  • Coordinate ticket promotions and sales initiatives with the Club’s marketing and communications teams.

  • Work closely with operations staff to ensure ticketing plans are properly executed for each home game.

  • Manage game-day box office operations, including ticket sales, will call, customer service and ticket scanning.

  • Assist with the recruitment, training and supervision of game-day ticketing and box office staff.

  • Ensure ticketing staff are knowledgeable about Club policies, promotions, seating and customer-service expectations.

  • Help resolve ticketing issues and customer concerns quickly and professionally.

  • Maintain the confidentiality of customer information, ticket sales data and other sensitive Club information.

  • Uphold the Welland Jackfish brand and provide a fun, welcoming and professional experience for all fans.

  • Perform other duties reasonably assigned by the President or Club management.

Qualifications

The ideal candidate will have:

  • Previous experience in ticket sales, customer service, sports, entertainment, hospitality or a related field.

  • Strong sales skills with an ability to develop relationships and confidently communicate with customers.

  • Excellent written and verbal communication skills.

  • Strong organizational skills and attention to detail.

  • A positive, outgoing and customer-first attitude.

  • Ability to manage multiple priorities in a fast-paced environment.

  • Comfort working with ticketing platforms, point-of-sale systems, spreadsheets and customer databases.

  • Ability to analyze ticket sales and attendance data and prepare reports.

  • Strong problem-solving skills, particularly in customer-service situations.

  • Ability to work independently while also contributing to a small, collaborative front-office team.

  • Availability to work evenings, weekends, holidays and all Jackfish home games as required.

Experience working in sports or live entertainment and previous experience with ticketing or CRM software would be considered an asset.

What Success Looks Like

The Ticketing Manager will help the Jackfish:

  • Grow season membership, ticket package and group sales.

  • Maintain strong season-member retention.

  • Increase overall ticket revenue and attendance.

  • Respond quickly and professionally to fan inquiries.

  • Maintain accurate ticketing and customer records.

  • Execute smooth and efficient game-day ticketing operations.

  • Create an outstanding ticket-buying experience from the initial purchase through arrival at Welland Stadium.

About the Welland Jackfish

The Welland Jackfish are committed to providing one of the most entertaining and fan-friendly experiences in Canadian baseball. Working for the Jackfish means being part of a fast-paced sports organization where staff members wear multiple hats, work directly with fans and help bring each game day at Welland Stadium to life.

To Apply:

Email resume and cover letter to info@wellandjackfish.com